Salesforce:

Salesforce is a Technology Company founded by Marc Benioff in the year 1999.

Salesforce offers various Cloud-based Software to help businesses streamline their Business Processes efficiently and manage their Customer Relationships effectively.

Cloud:

Cloud refers to the Servers that are located in a Data Center.

Server:

A Server is a computer device that can store, process, and deliver data in response to a request made by a Client over the Internet.

Client typically refers to a Device that requests a Service from the Server.

A device could be a desktop, laptop, tablet, mobile, or any other computer with networking capabilities.

A service could be performing some calculations, retrieving some data, providing access to a specific feature, etc.

Servers are often equipped with powerful hardware including high-performance processors, ample memory, and large storage capacity to efficiently handle multiple requests from multiple clients simultaneously.

Data Center:

A Data Center is a physical location where servers, power backup systems, cooling systems, networking equipment, etc are hosted securely.

The company that operates one or more Data Centers is called a Cloud Service Provider.

Cloud service providers generally place their Data Centers in several regions strategically to reduce latency and optimize performance for users accessing their services from around the world.

As of 2023, Salesforce operates its own Data Centers in the USA, Germany, Japan, UK, and France.

Cloud-based Software:

Cloud-based Software refers to a software application that is installed and executed on servers managed by a cloud service provider.

Users can access Cloud-based Software remotely over the Internet instead of installing and executing it on their local computer devices.

Advantages of Cloud-based Software:

·        No Installation Requirement:

Cloud-based Software can be accessed directly through a web browser without the need to install it on the user’s device, which eliminates the hassle of software installation and updates.

·        Device and Location Independence:

Cloud-based Software can be accessed on any device having Internet connectivity from anywhere around the world, which ensures that the users are not tied to a specific device or location to access the software.

·        Continuous Service Availability:

Servers are designed for continuous and reliable operation, providing users with access to services at any time, which ensures high availability and responsiveness.

·        Subscription-based Pricing:

Users need to pay for the services that they have subscribed to on a monthly or yearly basis, and there will be many options to choose a distinct service, which offers flexibility and cost-effectiveness.

·        Dynamic Scalability:

Services can be easily scaled up or scaled down to accommodate changing usage needs, which ensures that users have access to the resources they need, when they need them, without over-provisioning or underutilization.

·        Robust Security:

Data stored in Cloud-based Software is typically encrypted to protect it from unauthorized access or breaches, which ensures that the data remains unreadable without the appropriate decryption key.

·        Disaster Recovery Capability:

Cloud service providers store copies of data in multiple data centers to facilitate disaster recovery. If one data center fails due to events like tsunamis, earthquakes, power outages, etc, data can still be accessed from other data centers, which ensures data redundancy and continuous availability.

Business Process:

Business Process is a series of interrelated activities that are performed to achieve a specific objective.

Examples of Business Processes are order processing, inventory management, customer support, employee onboarding, etc.

Business Processes can encompass a wide range of activities, from simple, repetitive tasks to complex, multi-step workflows.

For instance, order processing includes activities such as receiving orders, verifying customer details, checking inventory levels, processing payments, and shipping products to customers.

Customer Relationship:

Customer Relationship refers to the relationship between a business and its customers that has been built over time through communication, interaction, engagement, understanding, satisfaction, and trust from the initial contact to post-purchase support.